Return & Exchange Policy
At HS Collectionss, customer satisfaction is our top priority. We strive to ensure that every order meets our quality standards. Please read our Return & Exchange Policy carefully before making a purchase.
Returns & Exchanges – Pakistan
We offer exchange only within Pakistan under the following conditions:
-
Exchange requests must be made within 3 days of receiving the order
-
Products must be unused, unwashed, and in original condition with tags intact
-
Sale or discounted items are not eligible for exchange
-
Customers are responsible for courier charges in case of exchange (unless the issue is from our side)
Returns & Exchanges – United Kingdom
For UK orders, we currently do not offer returns or exchanges due to international shipping limitations.
However, if you receive:
-
A damaged product
-
An incorrect item
Please contact us within 48 hours of delivery with clear photos, and we will assist you accordingly.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
Used or washed products
-
Items without original tags or packaging
-
Sale, clearance, or discounted items
-
Customized or altered products
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
-
Order number
-
Clear photos of the product
-
Brief description of the issue
Our support team will review the case and provide a suitable solution.
Exchange Process (Pakistan)
-
Contact our customer support via email or WhatsApp
-
Share your order number and issue details
-
Once approved, send the product back as instructed
-
Exchange will be processed after quality inspection
Refund Policy
HS Collectionss does not offer refunds. Only exchanges are available as per the policy mentioned above.
Contact Information
For return or exchange-related queries, please contact us:
Email: support@hscollectionss.com
Brand: HS Collectionss
By placing an order with HS Collectionss, you agree to this Return & Exchange Policy.